A Professional Services Company
Kenzler & Associates, Inc. has a team of professionals
with extensive experience in customer care management and demonstrated expertise
in tactical and strategic operations development with emphasis in the deployment
of organization and technology infrastructure solutions.
Our experience spans both the establishment of new
operations and the re-engineering of existing for improved quality and
productivity. Our team is skilled in identifying and executing against key
service delivery processes, with emphasis on customer satisfaction and
retention. Our role is to provide detailed analysis, recommendations, project
planning, program implementation and post implementation evaluation. As well as
the development and deployment of quality assurance management programs.
Our knowledge, experience and capabilities provide us
with the ability to enable our clients to enhance service delivery, customer
satisfaction, and revenue while decreasing operating expense through the
delivery of customer focused processes.
The goal of Kenzler and Associates is to develop an understanding of our
clients requirements and expectations and then to deliver an executable
solution. Our preference to wrap theory with reality so that our clients
can obtain a defined and measurable result to our efforts and their investment.
We assist our
clients in the formation of strategic and operational objectives and in
development of processes, which support the achievement of those objectives.
In today’s competitive environment, it is critical that organizations
develop and execute customer focused business strategies with the right
infrastructure and technology. Organizations must provide high quality service
at a competitive cost. Our focus is the development of integrated solutions to
assist our clients with program planning, development and implementation that
enables our clients to deliver sustained high quality service.
Contact us for more info